Our company
Leading the way to a better car care industry
Washos is a technology startup delivering car services directly to its customers' doorstep.
We believe in exceptional customer service, outstanding quality and well-crafted software.
Our values
Fairness
Committed to providing an affordable service while always compensating our people fairly.
Quality-first
Quality is what people want — All our decisions are taken toward this unique goal.
Resilient
We strive to grow, work hard and thrive in a fast-paced and complex environment.
No Bullshit
We focus on delivering a great service — You won't see us pretending we save the world.
ON CBS8, Washos explains its expansion and tech strategy for the end of 2016
CBS 8 / July 21 2016
Washos awarded as a game changer by the Silicon Beach Awards committee.
Silicon Beach award / Jan 10 2015
Bertrand, CEO of Washos gives a long itw for the french website neoplanete and explain why Washos is changing minds in California
Neoplanete.fr / July 22 2016
Washos featured in the Today Show as one of the most convenient on-demand services
NBC - Today Show / May 17 2016
“Washos did such an amazing job on my corvette. My go to solution forever.”
By Erling C. — Senior Washos Detailer
Platinum Wash operated by Washos
“Erling was friendly, thorough and sent me pictures when he was finished to make sure I was satisfied with the job”
By Erling M. — Senior Washos Detailer
Deluxe Detailing operated by Washos
Laura Gerson Founder and Editor of MomAngeles blog on the convenience of Washos app
Mom Angeles blog / October 10 2015
Visit Washos Youtube Official channel and learn more about us and our detailing techniques
Washos Youtube Official Channel
Terms and conditions
You are about to enjoy the Washos experience.
But before, we want to make sure you know everything about how we operate:
Prices and wash packages are subject to change at the discretion of WASHOS; all such changes will be reflected on www.washos.com and via the iPhone App.
Payment terms
Bookings are charged upon completion of the services requested. Washos is a cashless service and may only process payment through a valid debit/credit card
Any Card Declined will lead Washos to ask the customer to find a solution for the payment of the service provided. Washos will start a collection process 48 hours after getting the customer’s Credit Card refused.
Washos reserves the right to charge additionally or refuse servicing of any commercially large vehicles which includes Sprinters and other transit vehicles.
Late Cancellation & Reschedule
You can reschedule or cancel within 15 minutes after you place your booking, free of charge.
After 15 minutes fees apply as follows:
- $10 flat fee for same-day booking reschedule or cancellation.
- A fee of 50% of the booking value (after any applied promo codes) when rescheduled or canceled within 2 hours of the booking due.
- A full charge of the booking value (after any applied promo codes) will apply under the circumstances the vehicle is not present or accessible, 30 minutes past booking due.
- The booking value used to calculate cancellation or reschedule fees excludes credits or subscription payments applied to the booking.
By enrolling in a membership program, you acknowledge that you may be subject to various cancellation fees, which are outlined in the terms specific to your chosen plan.
Late Editing & Cancelation booking services
You can edit, cancel service and booking within 15 minutes after you place your booking service, free of charge.
After 15 minutes fees apply as follow:
- $10 flat fee for same-day booking service editing to lower price or cancellation.
- A fee of 50% of the booking value when editing to lower price or cancellation booking service within 2 hours of the booking due.
Membership
- Your membership costs $39 per month and starts on the day you sign up, offering one complimentary Gold Wash per billing cycle (not a calendar month).
- You can schedule your complimentary wash after each successful payment.
- Add-ons or larger vehicles require additional payment.
- The minimum membership period is 6 months, with a $39 early termination fee if canceled early. After 6 months, you can cancel without a fee.
- You can pause your membership once every 6 months for a month, extending your commitment period accordingly.
Satisfaction policy
If a user is not satisfied with a particular job there is a formal way to submit any complaint by completing a form sent by email.
All requests referring to our Satisfaction Policy should be sent within 48 hours following the job date.
Damages and Liability Issues
Washos is comprised of a network of independent contractors that are fully vetted. In unique cases of liability or damage, Washos will aid in gathering information and mediating the process to best resolve any liability issues that occurred during servicing. Washos as a platform is not liable for any lost, stolen, or damaged property.
Rain Checks
As far as weather, unfortunately, WASHOS can't control natural elements and for that reason they do not offer any rain checks. Users should be sure to check the weather, prior to booking.
Appointment time
Due to traffic or exceptional circumstances, detailers may arrive up to 15 minutes late.
You may cancel/reschedule any appointment free of charge if a Washos detailer is later than 30 minutes without prior notice.
Washos shall do its best to let users know about any delay of delivery. All personal items and physical trash should be removed from vehicle prior to servicing and up to discretion of assigned detailer to delay or cancel service on arrival.
Coupon & Referral Policy
- self-referring by using multiple or false names, identities, accounts or email addresses;
- referring anyone who is an existing Washos customer, including an existing customer with an account under an alternate email address;
- using spam or sending unsolicited emails to persons they don't personally know to collect referrals, or otherwise violating any applicable law, rule, regulation or third party terms of use;
- posting on message boards, public forums, coupon sites or other online venues;
- permitting another individual to use the referring customer’s account;
- referring fake people to Washos, impersonating another person, or otherwise providing Washos with false or misleading information;
- using the Referral Link in any manner that is disparaging or that otherwise portrays Washos in a negative light; or
- referring customers in violation of any other restriction we impose on participants in our referral program in our discretion upon prior notice.
- If Washos determines in its sole discretion that there has been a violation of these terms, Washos reserves the right to cancel or rescind any accrued credits and/or determine that either or both the referred customer and referring customer are ineligible to participate in this or future offers. Referring customers may also be liable for civil and/or criminal penalties under applicable law. Washos reserves the right to void, verify or adjust credits at any time prior to or following posting and redemption.