Our customer Reviews

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Reviews from Washos App

Lifetime Average: 4.87/5

Kathy Los Angeles

2016-12-10

Great Job!! Super polite and efficient!!

Package chosen: Reveal

Jason Los Angeles

2016-12-10

He did an awesome job! Already recommended this app!

Package chosen: Reveal

Eddie Culver City

2016-12-09

Super 5

Package chosen: Lavish

Ethan Santa Monica

2016-12-09

Great work great results. Courteous and right on time. Thanks!

Package chosen: Reveal

Ninaz Los Angeles

2016-12-09

Forgot to armorall the tires. Left spots and streaks.

Package chosen: Lavish

Michael P. Huntington Beach, CA

2016-12-09

Michael C. came to my home and did a mobile detail on my 2007 4Runner. It sparkles like new again. Washos will email and text you to confirm appointment. Great communication at their office and personally with the actual detailer, Michael C.

Package chosen: Gleam

Nikki Los Angeles

2016-12-08

Mike worked quickly and did an excellent job- I can't believe how good the car looks. Awesome!!!! He was friendly and cool, too.

Package chosen: Lavish

Danee Los Angeles

2016-12-07

No more pet hair! And I own a Siberian husky

Package chosen: Outright

P R. Northridge, CA

2016-12-07

Detailer: Octavio G Package: Reveal Car Detailing ($89) - applied some $10 coupon, came to $79. Time Taken: Solid 2 hours. (5:50 pm to 8:00 pm) Appointment: - I booked on 11th July at 7 pm and by 9 pm on the same day the appointment was confirmed for 12th July evening wash. Arrival: - First things first, The Detailer got stuck in traffic and was delayed almost by 1 hour (original appointment was at 5 pm). Octavio, the detailer apologized for the delay (I didn't mind the delay as I have got all the time in this world after 5 pm). My Car: - After I bought the car, I have never washed it, not even once in this 9 months. (some person even wrote the words 'Wash Me Pleaasee' in the parking lot). So, I thought the Reveal Package makes sense. - I yelped for so many detailers and drilled down to 2 options. 1) xxxxx (got close to 150 awesome reviews on yelp) - it's so hard for me to get an appointment even after repeated calls and emails. 2) Washos. I tried Washos assuming all I got is around $100 to loose. - OMG - Washos got a van which has got everything. (all you need to give is the keys to ur car, nothing else). - Octavio became the owner of my car for 2 hours. - I personally wanted to see how the Car Detailing is Done. So I was talking on the phone while looking at the car wash. I watched the entire process for 2 hours on the street (not kidding). - Octavio explained to me what all the package includes and what he is going to do. - He went beyond the call of duty and did a AWESOME job. - Octavio is very Patient, explained how the car should be taken care of. Never once he looked at the time to finish the cleaning and rush back home. - He even made me self realize how work should be done and I am going to do my Job as well with Close to Perfection. - A Picture is worth 1000 words.. Let the pics speak. I am going to go with Washos and Octavio. Hopefully Washos will consider my request. Yelpers: Thanks to all those great Yelpers without whom I would not have chosen Washos.

Package chosen: Reveal

Zak Culver City

2016-12-06

Super Cool guy

Package chosen: Reveal

Mario El Segundo

2016-12-06

Did great, just a few little spots that have streaks on the windows

Package chosen: Lavish

Urik G. Los Angeles, CA

2016-12-06

I found Washos through a facebook friend who posted about it on our USC Auto Club page. I thought I should try it and was left speechless after Matthew detailed my car. I couldn't wait until I told the rest of my family and friends about it. Today, my mother also used it and I was present both of us were amazed at the level of customer service and quality of work done by Justyn. I will definitely continue using this app. After finishing the wash Justyn took time to explain to my mother everything he just did and went through the whole car demonstrating his work. Justyn also recommended other levels of Washos to help clean the car more thoroughly next time. Although the car is shiny clean! Thank you Washos!

Package chosen: Lavish

Kathleen Glendale

2016-12-04

It was for a friend of mine. I'd like to know what he thinks. I'll keep you posted!

Package chosen: Reveal

Jeffrey Pasadena

2016-12-04

Great friendly guy and great job on the interior

Package chosen: Lavish

JESSICA Carson

2016-12-04

I didn't feel it was worth 100 . It looked the same as the regular wash I get. Miguel was nice though

Package chosen: Reveal

You are about to enjoy the Washos experience.

But before, we want to make sure you know everything about how we operate:

Wash packages

Prices and wash packages are subject to change at the discretion of WASHOS; all such changes will be reflected on www.washos.com and via the iPhone App.

Payment terms

Bookings are charged upon completion of the services requested. Washos is a cashless service and may only process payment through a valid debit/credit card
Any Card Declined will lead Washos to ask the customer to find a solution for the payment of the service provided. Washos will start a collection process 48 hours after getting the customer’s Credit Card refused.

Washos reserves the right to charge additionally or refuse servicing of any commercially large vehicles which includes Sprinters and other transit vehicles.

Late Cancellation & Reschedule

You can reschedule or cancel within 15 minutes after you place your booking, free of charge.
After 15 minutes fees apply as follows:
- $10 flat fee for same-day booking reschedule or cancellation.
- A fee of 50% of the booking value (after any applied promo codes) when rescheduled or canceled within 2 hours of the booking due.
- A full charge of the booking value (after any applied promo codes) will apply under the circumstances the vehicle is not present or accessible, 30 minutes past booking due.
- The booking value used to calculate cancellation or reschedule fees excludes credits or subscription payments applied to the booking.

By enrolling in a membership program, you acknowledge that you may be subject to various cancellation fees, which are outlined in the terms specific to your chosen plan.

Late Editing & Cancelation booking services

You can edit, cancel service and booking within 15 minutes after you place your booking service, free of charge.
After 15 minutes fees apply as follow:
- $10 flat fee for same-day booking service editing to lower price or cancellation.
- A fee of 50% of the booking value when editing to lower price or cancellation booking service within 2 hours of the booking due.

Membership

Your membership costs $39 per month and starts on the day you sign up, offering one complimentary Gold Wash per billing cycle (not a calendar month).
You can schedule your complimentary wash after each successful payment.
Add-ons or larger vehicles require additional payment.
The minimum membership period is 6 months, with a $39 early termination fee if canceled early. After 6 months, you can cancel without a fee.
You can pause your membership once every 6 months for a month, extending your commitment period accordingly.

Satisfaction policy

If a user is not satisfied with a particular job there is a formal way to submit any complaint by completing a form sent by email.
All requests referring to our Satisfaction Policy should be sent within 48 hours following the job date.

Damages and Liability Issues

Washos is comprised of a network of independent contractors that are fully vetted. In unique cases of liability or damage, Washos will aid in gathering information and mediating the process to best resolve any liability issues that occurred during servicing. Washos as a platform is not liable for any lost, stolen, or damaged property.

Rain Checks

As far as weather, unfortunately, WASHOS can't control natural elements and for that reason they do not offer any rain checks. Users should be sure to check the weather, prior to booking.

Appointment time

Due to traffic or exceptional circumstances, detailers may arrive up to 15 minutes late.
You may cancel/reschedule any appointment free of charge if a Washos detailer is later than 30 minutes without prior notice.
Washos shall do its best to let users know about any delay of delivery. All personal items and physical trash should be removed from vehicle prior to servicing and up to discretion of assigned detailer to delay or cancel service on arrival.

Coupon & Referral Policy

From time to time, Washos may offer a referral program which enables you to earn credits redeemable for Washos services by sharing a unique referral link provided to you by Washos (“Referral Link”) with your friends.

Note that combining credits & coupons is not possible.

To qualify for credits, the referred customer must be a new customer of Washos and use your Referral Link to sign up for the Services. You may not collect referrals by:

self-referring by using multiple or false names, identities, accounts or email addresses;
referring anyone who is an existing Washos customer, including an existing customer with an account under an alternate email address;
using spam or sending unsolicited emails to persons they don't personally know to collect referrals, or otherwise violating any applicable law, rule, regulation or third party terms of use;
posting on message boards, public forums, coupon sites or other online venues;
permitting another individual to use the referring customer’s account;
referring fake people to Washos, impersonating another person, or otherwise providing Washos with false or misleading information;
using the Referral Link in any manner that is disparaging or that otherwise portrays Washos in a negative light; or
referring customers in violation of any other restriction we impose on participants in our referral program in our discretion upon prior notice.
If Washos determines in its sole discretion that there has been a violation of these terms, Washos reserves the right to cancel or rescind any accrued credits and/or determine that either or both the referred customer and referring customer are ineligible to participate in this or future offers. Referring customers may also be liable for civil and/or criminal penalties under applicable law. Washos reserves the right to void, verify or adjust credits at any time prior to or following posting and redemption.

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