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Reviews from Washos App

Lifetime Average: 4.87/5

Jennifer Los Angeles

2016-10-12

Also, put my cover on for me!

Package chosen: Lavish

Erling Los Angeles

2016-10-12

Great guy, wouldn't hesitate to have him again !

Package chosen: Outright

TJ Los Angeles

2016-10-11

not worth a full detail of $189

Package chosen: Outright

Kent Los Angeles

2016-10-11

4. Inside could have been better

Package chosen: Lavish

Kaci Lakewood

2016-10-11

5! Great work, and Monika was very friendly. Definitely using you guys again!

Package chosen: Lavish

Alex Santa Monica

2016-10-11

4. Very good. Inside was a little dirty still but it was probably because the light was bright and was hard for him to see. Good guy. Thanks.

Package chosen: Lavish

Veronica El Segundo

2016-10-10

I had Frankie. When he was close, he texted to let me know he was 9 minutes away. He then texted me to tell me he was here. It was kinda weird at first because he sat in the car. I watched for 2 minutes to see if he was going to get out the car and after the 3rd minute, I texted to ask if it was him in the car. He replied yes. I then asked what was he waiting for? He responded, "Is your car unlocked", and I texted back, yes. Still very weirded out, I went outside to ask if he needed my mom to move her car that was parked right behind me on the street in front of my house. He replied verbally, "no". Then I asked if I needed to provide anything and he said, no. "No water"? I asked, and he said no, it's waterless. Huh? Mind you, he pulled up in a two door pasat looking kinda of car, so I wondered what water supply was he keeping in there. He serviced my Chevy Tahoe, which is loved by my 5 year old, 2 year old, and my new born (Cherrios, Goldfish, crumbs, OH MY). It was so dirty, he needed water; not surprised! So he used my water source which was fine. My final price was $39. ($29 LAVISH + $15 SUV - $5 COUPON), charged directly to my credit card. This was definitely a new experience for me. The interior was clean but he did not clean the inside of the windows. There were still finger prints and a streaks. Wanted to give them a five star rating but because the windows were still dirty, I had to go in and clean them myself, I am rating it four stars. Overall I am satisfied with the service, Frankie was very courteous and I will be using this service again.

Package chosen: Lavish

Richard Burbank

2016-10-10

I was happy with the labor that was done and the young man who did it but I was perturbed because the man was unaware that it was a dry wash and my landlord got very upset with me about it! I give your company a 2 because of that.

Package chosen: Lavish

Jazmine Los Angeles

2016-10-10

He did a fantastic job! I did realize later and overviewing my car again that there were smudge prints and marks left behind. But overall, good! Definitely cleaner than before lol!

Package chosen: Lavish

Gordon Los Angeles

2016-10-10

Carlos did an amazing job! My car looks like it just came off the showroom floor. I am very happy with the service and would expect to order again soon

Package chosen: Lavish

Marie Elena Santa Monica

2016-10-10

He was great. Forgot the water though...we had to use my condo's hose for which I could incur a fine - otherwise very nice and did a good job.

Package chosen: Lavish

Gary View Park-Windsor Hills

2016-10-10

Prompt friendly service would work with Tom again.

Package chosen: Lavish

Terrie Santa Ana

2016-10-10

Mario did a great job. I would rate him at 5. I would like him to Wash my car again.

Package chosen: Lavish

Melissa Garden Grove

2016-10-09

Great job!!

Package chosen: Reveal

Macy Glendale

2016-10-09

5. He was awesome!

Package chosen: Reveal

You are about to enjoy the Washos experience.

But before, we want to make sure you know everything about how we operate:

Wash packages

Prices and wash packages are subject to change at the discretion of WASHOS; all such changes will be reflected on www.washos.com and via the iPhone App.

Payment terms

Bookings are charged upon completion of the services requested. Washos is a cashless service and may only process payment through a valid debit/credit card
Any Card Declined will lead Washos to ask the customer to find a solution for the payment of the service provided. Washos will start a collection process 48 hours after getting the customer’s Credit Card refused.

Washos reserves the right to charge additionally or refuse servicing of any commercially large vehicles which includes Sprinters and other transit vehicles.

Late Cancellation & Reschedule

You can reschedule or cancel within 15 minutes after you place your booking, free of charge.
After 15 minutes fees apply as follows:
- $10 flat fee for same-day booking reschedule or cancellation.
- A fee of 50% of the booking value (after any applied promo codes) when rescheduled or canceled within 2 hours of the booking due.
- A full charge of the booking value (after any applied promo codes) will apply under the circumstances the vehicle is not present or accessible, 30 minutes past booking due.
- The booking value used to calculate cancellation or reschedule fees excludes credits or subscription payments applied to the booking.

By enrolling in a membership program, you acknowledge that you may be subject to various cancellation fees, which are outlined in the terms specific to your chosen plan.

Late Editing & Cancelation booking services

You can edit, cancel service and booking within 15 minutes after you place your booking service, free of charge.
After 15 minutes fees apply as follow:
- $10 flat fee for same-day booking service editing to lower price or cancellation.
- A fee of 50% of the booking value when editing to lower price or cancellation booking service within 2 hours of the booking due.

Membership

Your membership costs $39 per month and starts on the day you sign up, offering one complimentary Gold Wash per billing cycle (not a calendar month).
You can schedule your complimentary wash after each successful payment.
Add-ons or larger vehicles require additional payment.
The minimum membership period is 6 months, with a $39 early termination fee if canceled early. After 6 months, you can cancel without a fee.
You can pause your membership once every 6 months for a month, extending your commitment period accordingly.

Satisfaction policy

If a user is not satisfied with a particular job there is a formal way to submit any complaint by completing a form sent by email.
All requests referring to our Satisfaction Policy should be sent within 48 hours following the job date.

Damages and Liability Issues

Washos is comprised of a network of independent contractors that are fully vetted. In unique cases of liability or damage, Washos will aid in gathering information and mediating the process to best resolve any liability issues that occurred during servicing. Washos as a platform is not liable for any lost, stolen, or damaged property.

Rain Checks

As far as weather, unfortunately, WASHOS can't control natural elements and for that reason they do not offer any rain checks. Users should be sure to check the weather, prior to booking.

Appointment time

Due to traffic or exceptional circumstances, detailers may arrive up to 15 minutes late.
You may cancel/reschedule any appointment free of charge if a Washos detailer is later than 30 minutes without prior notice.
Washos shall do its best to let users know about any delay of delivery. All personal items and physical trash should be removed from vehicle prior to servicing and up to discretion of assigned detailer to delay or cancel service on arrival.

Coupon & Referral Policy

From time to time, Washos may offer a referral program which enables you to earn credits redeemable for Washos services by sharing a unique referral link provided to you by Washos (“Referral Link”) with your friends.

Note that combining credits & coupons is not possible.

To qualify for credits, the referred customer must be a new customer of Washos and use your Referral Link to sign up for the Services. You may not collect referrals by:

self-referring by using multiple or false names, identities, accounts or email addresses;
referring anyone who is an existing Washos customer, including an existing customer with an account under an alternate email address;
using spam or sending unsolicited emails to persons they don't personally know to collect referrals, or otherwise violating any applicable law, rule, regulation or third party terms of use;
posting on message boards, public forums, coupon sites or other online venues;
permitting another individual to use the referring customer’s account;
referring fake people to Washos, impersonating another person, or otherwise providing Washos with false or misleading information;
using the Referral Link in any manner that is disparaging or that otherwise portrays Washos in a negative light; or
referring customers in violation of any other restriction we impose on participants in our referral program in our discretion upon prior notice.
If Washos determines in its sole discretion that there has been a violation of these terms, Washos reserves the right to cancel or rescind any accrued credits and/or determine that either or both the referred customer and referring customer are ineligible to participate in this or future offers. Referring customers may also be liable for civil and/or criminal penalties under applicable law. Washos reserves the right to void, verify or adjust credits at any time prior to or following posting and redemption.

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