Our customer Reviews

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Reviews from Washos App

Lifetime Average: 4.87/5

Sean Los Angeles

2016-06-02

Awesome job!! Great person!

Package chosen: Lavish

Scott Glendale

2016-06-02

Mike was awesome

Package chosen: Lavish

Abdel Los Angeles

2016-06-02

🌟🌟🌟🌟🌟👌🇨🇺

Package chosen: Reveal

Michael Glendale

2016-06-02

Awesome, thorough job!!!

Package chosen: Lavish

Nicholas Los Angeles

2016-06-01

Friendly, thorough yet efficient, and on-time. Great job from start to finish!

Package chosen: Lavish

Cindy Anaheim

2016-06-01

Great attention to detail!

Package chosen: Lavish

Jacqueline Culver City

2016-06-01

5! He did a great job and was so friendly

Package chosen: Outright

Tiona Los Angeles

2016-06-01

Missed the trunk and the inside wasn't wiped down properly.

Package chosen: Lavish

Cameron Los Angeles

2016-06-01

Thanks

Package chosen: Lavish

Rabeh Los Angeles

2016-05-31

100!!!! Dalton was amazing. I am recommending to everyone I know!

Package chosen: Outright

Roger Los Angeles

2016-05-31

Once again a 5 !!! ?????

Package chosen: Lavish

Nathaniel Stanton

2016-05-30

Oscar is a great guy!! Came in few minute early, and took care of why needs to be done! I was very impressed on his attention to detail! My car looked like not when it was new but Wayyyyy better than when I first got it! Very impress with the overall service! I will highly recommend this guy to anyone that really love their car taken care off. He's very informational that he even tells you things that he's doing to your car so you know he's not just putting something harmful to your car. Overall enjoy my wash and this guys time! I'm ready to booked my next one and I hope I can pick my detailed!

Package chosen: Lavish

Sabrina Glendale

2016-05-30

Amazing job!!!

Package chosen: Lavish

Nathan Los Angeles

2016-05-30

Octavio did let me know he would be 30 minutes late which was fine. He was eventually just under an hour late. He brought an additional assistant with him. I believed that the app would let me know if an additional technician would be present. Had no problem initially with it, but it did occur to me whether or not this additional person was properly screened by Washos. I paid for the Outright package so I expected service beyond what I am capable of, as I do my own detailing from time to time. For the majority of it, he did a good job. Clay bar treatment seems to be done well also. He took care of a couple scratches I pointed out on the initial walk around. There are marks in the interior under the glove compartment that were left that I had to wipe down afterwards. The front grille, which is plastic and assumed it would be treated with dressing was not wiped down after wash and the water had dried out. I went ahead and dressed this myself after they left. There is also what seems to be a mark of dried residue on the front fender which is visible under light. There was some product on the rear seats that I had to wipe off as well. Seemed like excess leather conditioner. Also the front bumper is not as clean as I'd like it to be. There are still some bug remains from a road trip that I took a week earlier. Aside from that, it seemed like an alright job. The minor swirls and scratches seem to be gone and the car does shine. Just not what I'd consider paying 189 for. Lastly the paint sealant I have concerns over. I asked him how long it was good for, he said a month because it was not synthetic product, but actually natural. Forgive me if I am mistaken, but isn't sealant supposed to be synthetic? Isn't the point of having sealant because it should last at least 4-5 months? Why would I spend an additional $100 to get sealant that will only last a month? Is there even a sealant that only last a month? Wouldn't I just settle for wax and not spend an additional $100 for a months worth of protection from natural sealant? I don't consider myself a professional detailed by any means, most of what I've learned and how I treat my car I've done research online. Maybe to the average person this job would be rated a 4 to 5 stars. But I am left feeling like I overpaid and am probably not going to use this service again. If you prefer to make this right I would rather not deal with the same technician possibly irritated coming back fixing what I am complaining about. I would rather take my losses and look for detailing services elsewhere.

Package chosen: Outright

Daniel Los Angeles

2016-05-30

Attention to detail. Friendly demeanor. Came before scheduled.

Package chosen: Lavish

You are about to enjoy the Washos experience.

But before, we want to make sure you know everything about how we operate:

Wash packages

Prices and wash packages are subject to change at the discretion of WASHOS; all such changes will be reflected on www.washos.com and via the iPhone App.

Payment terms

Bookings are charged upon completion of the services requested. Washos is a cashless service and may only process payment through a valid debit/credit card
Any Card Declined will lead Washos to ask the customer to find a solution for the payment of the service provided. Washos will start a collection process 48 hours after getting the customer’s Credit Card refused.

Washos reserves the right to charge additionally or refuse servicing of any commercially large vehicles which includes Sprinters and other transit vehicles.

Late Cancellation & Reschedule

You can reschedule or cancel within 15 minutes after you place your booking, free of charge.
After 15 minutes fees apply as follows:
- $10 flat fee for same-day booking reschedule or cancellation.
- A fee of 50% of the booking value (after any applied promo codes) when rescheduled or canceled within 2 hours of the booking due.
- A full charge of the booking value (after any applied promo codes) will apply under the circumstances the vehicle is not present or accessible, 30 minutes past booking due.
- The booking value used to calculate cancellation or reschedule fees excludes credits or subscription payments applied to the booking.

By enrolling in a membership program, you acknowledge that you may be subject to various cancellation fees, which are outlined in the terms specific to your chosen plan.

Late Editing & Cancelation booking services

You can edit, cancel service and booking within 15 minutes after you place your booking service, free of charge.
After 15 minutes fees apply as follow:
- $10 flat fee for same-day booking service editing to lower price or cancellation.
- A fee of 50% of the booking value when editing to lower price or cancellation booking service within 2 hours of the booking due.

Membership

Your membership costs $39 per month and starts on the day you sign up, offering one complimentary Gold Wash per billing cycle (not a calendar month).
You can schedule your complimentary wash after each successful payment.
Add-ons or larger vehicles require additional payment.
The minimum membership period is 6 months, with a $39 early termination fee if canceled early. After 6 months, you can cancel without a fee.
You can pause your membership once every 6 months for a month, extending your commitment period accordingly.

Satisfaction policy

If a user is not satisfied with a particular job there is a formal way to submit any complaint by completing a form sent by email.
All requests referring to our Satisfaction Policy should be sent within 48 hours following the job date.

Damages and Liability Issues

Washos is comprised of a network of independent contractors that are fully vetted. In unique cases of liability or damage, Washos will aid in gathering information and mediating the process to best resolve any liability issues that occurred during servicing. Washos as a platform is not liable for any lost, stolen, or damaged property.

Rain Checks

As far as weather, unfortunately, WASHOS can't control natural elements and for that reason they do not offer any rain checks. Users should be sure to check the weather, prior to booking.

Appointment time

Due to traffic or exceptional circumstances, detailers may arrive up to 15 minutes late.
You may cancel/reschedule any appointment free of charge if a Washos detailer is later than 30 minutes without prior notice.
Washos shall do its best to let users know about any delay of delivery. All personal items and physical trash should be removed from vehicle prior to servicing and up to discretion of assigned detailer to delay or cancel service on arrival.

Coupon & Referral Policy

From time to time, Washos may offer a referral program which enables you to earn credits redeemable for Washos services by sharing a unique referral link provided to you by Washos (“Referral Link”) with your friends.

Note that combining credits & coupons is not possible.

To qualify for credits, the referred customer must be a new customer of Washos and use your Referral Link to sign up for the Services. You may not collect referrals by:

self-referring by using multiple or false names, identities, accounts or email addresses;
referring anyone who is an existing Washos customer, including an existing customer with an account under an alternate email address;
using spam or sending unsolicited emails to persons they don't personally know to collect referrals, or otherwise violating any applicable law, rule, regulation or third party terms of use;
posting on message boards, public forums, coupon sites or other online venues;
permitting another individual to use the referring customer’s account;
referring fake people to Washos, impersonating another person, or otherwise providing Washos with false or misleading information;
using the Referral Link in any manner that is disparaging or that otherwise portrays Washos in a negative light; or
referring customers in violation of any other restriction we impose on participants in our referral program in our discretion upon prior notice.
If Washos determines in its sole discretion that there has been a violation of these terms, Washos reserves the right to cancel or rescind any accrued credits and/or determine that either or both the referred customer and referring customer are ineligible to participate in this or future offers. Referring customers may also be liable for civil and/or criminal penalties under applicable law. Washos reserves the right to void, verify or adjust credits at any time prior to or following posting and redemption.

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