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Reviews from Washos App

Lifetime Average: 4.87/5

Christian A. La Puente, CA

2016-05-05

UPDATE: Benjamin had tried to make this right to make sure that I have the best experience. The issue wasn't resolve because of other circumstances. I appreciate the attention I received and do recommend Washos. Washos appears to be a great service for simple car washes but not for detailing. The app is very simple to use and all the transactions are handled in the app. I was really excited to use the service for the first time but was a bit disappointed with the end result. I've used many car wash and car detailing services where the results turned out great! (Steve's Auto Detailing in Laguna Beach and Woodland Hills) From my understanding, Washos uses third party car detailers around the area they serve. I only found this out by googling the detailer's info online and found the actual place where he works. I booked an appointment for Friday, April 29th at 5PM using the Outright Package. I was a bit apprehensive because it was on a late Friday afternoon. I figured it might end up being a rushed job and I'm afraid I was correct. The carwash and detailing took 90mins to complete. The Outright Package states that this should take 150-180mins and the third party company handling this also has a similar package on their website that states 2-3hrs. I was surprised at how quickly they finished the job. They arrived promptly at 5PM and I gave my keys. Car Detailing usually takes quite a while (from past experiences) and this one was rather quick and it showed. While the interior was clean, the outside looked like it was a normal carwash with wax applied. Looked great from a distance but not up close. I mentioned the imperfections but was told that it was tree sap and nothing could be done. These were actually water spot etchings that can usually be removed by a clay bar treatment. (Included in the package) This was still all over the car. Outright Package: Clay Bar Paint Treatment? Heavy Stains Removal? Water Spots Removal? I really hoped it worked out better. You may just want to use this service for simple car washes but you can probably find that elsewhere for $10 less. The potential for the Washos app is there but the actual service (where it matters) is not.

Package chosen: Outright

Jousef Los Angeles

2016-05-04

Great guy! Amazing job!

Package chosen: Lavish

Jason Los Angeles

2016-05-03

Great guy, great everything but this is the second time I've had Washos miss spots....they normally occur on the roof. I didn't say anything the first time but I have this time. Missed spots.

Package chosen: Lavish

Phillip Altadena

2016-05-03

Very thorough job. Carlos takes pride in his work and it shows.

Package chosen: Outright

David Los Angeles

2016-05-03

Detailer did a really good job, and arrived on time.

Package chosen: Lavish

Michelle Los Angeles

2016-05-02

Dwayne was super nice and stayed a little longer to make sure everything was taken care of! Awesome service, will use again and recommend to friends!

Package chosen: Lavish

Philip Huntington Beach

2016-05-01

Very happy with the job that was done. My car looks like it's new!

Package chosen: Lavish

Ron Los Angeles

2016-04-30

Didn't look past anything! Completely cleaned the car better than it's ever been cleaned before. Justin goes above and beyond even a standard detail. Worth every penny.

Package chosen: Outright

Sam Lakewood

2016-04-30

Very thorough. Great job

Package chosen: Lavish

Jake Gardena

2016-04-30

Car looks like it did when I first bought it! Dalton did a splendid job. Extremely pleased with results.

Package chosen: Outright

Christian Calabasas

2016-04-30

He was very professional and nice. My expectations might just have been too high. I was surprised how quickly the detailing was done. Previous car detailers took at least 2-3hrs. This one took about 90mins and while the car was clean, the detailing job wasn't the greatest. Previous detailers were able to remove water spots and "dots" (Come from trees) from the paint. This one looked like a standard carwash. Had some areas that were not wiped well. The interior was well done. Exterior could have been better I think.

Package chosen: Outright

Scott Santa Monica

2016-04-30

Best wash ever. Amazing and thorough !!

Package chosen: Lavish

Ariel Los Angeles

2016-04-29

Wow car looks great, what a difference from the previous detailer.

Package chosen: Lavish

Brian Los Angeles

2016-04-29

Excellent job!

Package chosen: Lavish

Krista Los Angeles

2016-04-28

Amazing Service! Very detailed and took his time! Greatly appreciated :)

Package chosen: Lavish

You are about to enjoy the Washos experience.

But before, we want to make sure you know everything about how we operate:

Wash packages

Prices and wash packages are subject to change at the discretion of WASHOS; all such changes will be reflected on www.washos.com and via the iPhone App.

Payment terms

Bookings are charged upon completion of the services requested. Washos is a cashless service and may only process payment through a valid debit/credit card
Any Card Declined will lead Washos to ask the customer to find a solution for the payment of the service provided. Washos will start a collection process 48 hours after getting the customer’s Credit Card refused.

Washos reserves the right to charge additionally or refuse servicing of any commercially large vehicles which includes Sprinters and other transit vehicles.

Late Cancellation & Reschedule

You can reschedule or cancel within 15 minutes after you place your booking, free of charge.
After 15 minutes fees apply as follows:
- $10 flat fee for same-day booking reschedule or cancellation.
- A fee of 50% of the booking value (after any applied promo codes) when rescheduled or canceled within 2 hours of the booking due.
- A full charge of the booking value (after any applied promo codes) will apply under the circumstances the vehicle is not present or accessible, 30 minutes past booking due.
- The booking value used to calculate cancellation or reschedule fees excludes credits or subscription payments applied to the booking.

By enrolling in a membership program, you acknowledge that you may be subject to various cancellation fees, which are outlined in the terms specific to your chosen plan.

Late Editing & Cancelation booking services

You can edit, cancel service and booking within 15 minutes after you place your booking service, free of charge.
After 15 minutes fees apply as follow:
- $10 flat fee for same-day booking service editing to lower price or cancellation.
- A fee of 50% of the booking value when editing to lower price or cancellation booking service within 2 hours of the booking due.

Membership

Your membership costs $39 per month and starts on the day you sign up, offering one complimentary Gold Wash per billing cycle (not a calendar month).
You can schedule your complimentary wash after each successful payment.
Add-ons or larger vehicles require additional payment.
The minimum membership period is 6 months, with a $39 early termination fee if canceled early. After 6 months, you can cancel without a fee.
You can pause your membership once every 6 months for a month, extending your commitment period accordingly.

Satisfaction policy

If a user is not satisfied with a particular job there is a formal way to submit any complaint by completing a form sent by email.
All requests referring to our Satisfaction Policy should be sent within 48 hours following the job date.

Damages and Liability Issues

Washos is comprised of a network of independent contractors that are fully vetted. In unique cases of liability or damage, Washos will aid in gathering information and mediating the process to best resolve any liability issues that occurred during servicing. Washos as a platform is not liable for any lost, stolen, or damaged property.

Rain Checks

As far as weather, unfortunately, WASHOS can't control natural elements and for that reason they do not offer any rain checks. Users should be sure to check the weather, prior to booking.

Appointment time

Due to traffic or exceptional circumstances, detailers may arrive up to 15 minutes late.
You may cancel/reschedule any appointment free of charge if a Washos detailer is later than 30 minutes without prior notice.
Washos shall do its best to let users know about any delay of delivery. All personal items and physical trash should be removed from vehicle prior to servicing and up to discretion of assigned detailer to delay or cancel service on arrival.

Coupon & Referral Policy

From time to time, Washos may offer a referral program which enables you to earn credits redeemable for Washos services by sharing a unique referral link provided to you by Washos (“Referral Link”) with your friends.

Note that combining credits & coupons is not possible.

To qualify for credits, the referred customer must be a new customer of Washos and use your Referral Link to sign up for the Services. You may not collect referrals by:

self-referring by using multiple or false names, identities, accounts or email addresses;
referring anyone who is an existing Washos customer, including an existing customer with an account under an alternate email address;
using spam or sending unsolicited emails to persons they don't personally know to collect referrals, or otherwise violating any applicable law, rule, regulation or third party terms of use;
posting on message boards, public forums, coupon sites or other online venues;
permitting another individual to use the referring customer’s account;
referring fake people to Washos, impersonating another person, or otherwise providing Washos with false or misleading information;
using the Referral Link in any manner that is disparaging or that otherwise portrays Washos in a negative light; or
referring customers in violation of any other restriction we impose on participants in our referral program in our discretion upon prior notice.
If Washos determines in its sole discretion that there has been a violation of these terms, Washos reserves the right to cancel or rescind any accrued credits and/or determine that either or both the referred customer and referring customer are ineligible to participate in this or future offers. Referring customers may also be liable for civil and/or criminal penalties under applicable law. Washos reserves the right to void, verify or adjust credits at any time prior to or following posting and redemption.

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